Legal

Refund Policy

Last updated: September 17, 2026 · Applies to cloudeel.com and dash.cloudeel.com

First subscription: 14 days, no questions

If you're not happy within 14 days of your first payment for a Pro or Business plan, we refund it in full. Email [email protected] from your account email, or reply to your receipt.

Renewals: 7 days if unused

Forgot to cancel? If you request within 7 days of a renewal charge and no AI credits were used in the new billing period, we refund the renewal in full. Otherwise we can cancel the subscription so it does not renew again; access continues to the end of the paid period.

Yearly plans

Yearly plans follow the same 14-day / 7-day rules. Outside those windows we do not prorate unused months, but you keep access until the year ends.

How refunds are paid

Refunds are issued by the payment processor that handled your order, acting as our merchant of record, to the original payment method, usually within 5–10 business days depending on your bank. Taxes collected at checkout are refunded together with the price.

What happens to your sites

After a refund the workspace returns to the Free plan immediately. Sites stay online; sites over the Free limit become read-only, custom domains are disabled and the platform badge returns. Nothing is deleted.

Exceptions

We may decline refunds for accounts terminated for violating the Acceptable Use Policy, or for repeated subscribe-and-refund patterns.

Statutory rights

This policy adds to, and does not limit, any refund rights you have under the consumer laws of your country (for example the EU 14-day withdrawal right for digital services).

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Other policies: Terms · Privacy · Refunds · Acceptable Use. Questions: [email protected]